SHIPPING POLICY & CUSTOMER SERVICE

Typical build time for a pedal is under one week from order to shipment. All orders are carefully packed by me in order to assure safe delivery to your home.

At OldSchoolFX.com, my goal is to have 100% customer satisfaction. I am very confident in the pedals I make. The circuits I use are tried and true and the pedals are built like a tank to withstand traveling on the road with touring musicians. I understand that it is hard to spend over $100 on a pedal you haven't had the chance to try out on your rig yet. I have done my best to make the descriptions as accurate as possible on my page, but when describing tone, everyone has their own description and perception. With this understanding, I offer a money back guarantee on every pedal I sell. If you are not 100% satisfied with your purchase, or it is not the sound you are looking for, send it back to me within 30 days and I will refund your money. I would much rather buy a pedal back, than have an unhappy customer.

My pedals are built strong, and I try my best to find and use the highest quality of parts available. The truth is, electronic components can fail. I offer a 3-year warranty for the original owner that covers parts and labor. This does not cover physical abuse and/or misuse. If you damage your pedal by physical abuse and/or misuse (exampes: using an improper power source, water damage, etc), I will still service your pedal at the cost of replacement parts, a bench/labor charge, and shipping.

Feel free to email me with any questions or comments. I make it a point to personally answer emails as soon as I can.

Thanks
Sam Hanke
Sam@OldSchoolFX.com

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